"You're In Charge" with Glenn Pasch
Welcome to a podcast designed specifically for those of you who are navigating the exciting yet challenging world of leadership. It's a common scenario – individuals being promoted in business, only to find themselves stranded when it comes to steering their teams towards success. The result? Countless hours lost in search of the right direction.
If you've ever found yourself in that situation, pondering, "Where do I even begin?" or "What's my next step?" – don’t worry. Whether you're taking your first steps into leadership or have a few years of experience under your belt, this podcast is tailor-made for you.
I'm your host, Glenn Pasch, and over the years, I've had the privilege of teaching countless leaders, equipping them with a structured approach to cultivate consistent high-performing teams.
Every week, you'll be treated to insightful conversations with accomplished leaders. They'll share their own journeys, offering not just inspiration but also tangible strategies designed to empower you to become the kind of leader you aspire to be.
Welcome to the "You're in Charge. Now What."
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Thanks to all for making us one of the top 20 Personal Development Podcasts in the world. https://blog.feedspot.com/personal_development_podcasts/
Glenn Pasch is CEO of PCG Digital, a leading digital marketing agency specializing in helping businesses get customers raving, recommending & returning for more. He is a speaker & author of "The Power of Connected Marketing"Linkedin: https://www.linkedin.com/in/glennpasch/Personal Website http://glennpasch.com/Company website: https://pcgdigital.com/
"You're In Charge" with Glenn Pasch
How Poor Customer Experience Damages Your Brand with Glenn Pasch
What happens when customer experience hurts your business’s brand negatively? More importantly, what are the steps the company takes to address this issue? Even worse, is leadership even aware of this issue at all?
As we open season 7 with episode 200!!! , we discuss how to deliver on your promised customer experience and how to react if things go wrong.
Many businesses focus internal discussions processes and marketing around delivering an excellent customer experience. When delivered properly, it can be an asset to help the business stand out in the marketplace.
As prepared as anyone can be, issues arise for certain customers. Even the best intentions can be met with different expectations and therein lies the frustration for both sides. One side feels they did their best and the other feels the experience was not what they imagined it should be.
Both sides can be right, but the bigger question is what happens when staff does not deliver or are perceived to not deliver? How does management and the employee handle that?
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About Glenn Pasch:
Let’s Connect:
Website: https://bit.ly/3HyFK3J
Linkedin: https://www.linkedin.com/in/glennpasch/
"Everyone finds themselves in charge at some point in their lives. Yet many of us lack the skills to generate consistent results. My goal is to help you learn the skills to adapt and grow in your personal and business life.”
Glenn Pasch is CEO of PCG Digital, a full service digital marketing agency that specializes in helping businesses create and deliver customers raving, recommending & returning for more. He is author of 2 books including "The Power of Connected Marketing" and has spoken and educated audiences throughout the US and internationally.